Shipping policy
At The Grooming Lab Co, we aim to get your grooming essentials to you as quickly and efficiently as possible. Below are our shipping rates and estimated delivery times based on your location.
🇦🇺 Australia (Domestic Orders)
- Orders over $100 → FREE shipping
- Orders under $100 → $12 flat rate
- Estimated delivery: 1-2 business days
🇳🇿 New Zealand
- Standard International Shipping → $15
- Estimated delivery: 3-5 business days
🇺🇸 United States & 🇨🇦 Canada
- Standard International Shipping → $20
- Estimated delivery: 5-8 business days
🌍 Middle East (Kuwait, Oman, Qatar, +2 more)
- Standard International Shipping → $25
- Estimated delivery: 5-8 business days
🌏 Rest of the World
- Standard International Shipping → $20
- Estimated delivery: 5-8 business days
Additional Information
- Order Processing: We process orders within 1-2 business days.
- Customs & Duties: International orders may be subject to customs fees, which are the responsibility of the buyer.
- Shipping Delays: Delivery times may be affected by customs processing, peak seasons, and unforeseen circumstances.
- Lost or Damaged Orders: Claims for lost or damaged orders must be submitted within 30 days of the order date. Please contact our support team with your order details and any relevant photos.
- Wrong Address Returns: If an order is returned to us due to an incorrect or incomplete address provided at checkout, a re-shipping fee equal to the original shipping amount paid will apply to resend the order.
We ship from 9 Epic Place, Villawood NSW 2163, Australia.
For any shipping inquiries, feel free to contact our support team. We're here to help!
